Paying by instalments? This is important:
If you pay the entry fee by instalments the refund amounts below are not a percentage of what you’ve paid until the date you withdraw. The percentages showing what you can reclaim refer to the full entry fee amount.
For example if you are due 75% back that means we have to keep the other 25% of the full price entry fee. If you have paid less than 25% of the full entry fee in instalments at the point you withdraw you won’t be due a refund.
- More than one year until launch day
- Within 28 days of paying for your place, even if it’s less than a year until launch date
Less than one year and more than 6 calendar months before the launch date of the adventure.
Less than 6 calendar months and up to 3 calendar months before the launch date of the adventure.
Less than 3 calendar months and up to 1 calendar month before the launch date of the adventure.
No refund due:
Less than 1 calendar month before the launch date of the adventure you are not entitled to a refund.
Request and refund - send an email
The person who signed up initially and paid the entry fee will need to send an email confirming your team are formally withdrawing from the adventure. Please use the same email address registered to the team.
Getting the money back
We will send the money back to the account linked to the card you paid it with. If your card has expired the payment will still be transferred to your account by your bank. If there are any problems you’ll be responsible for bullying your bank to get the money to your account. If the account itself is closed you need to let us know when you request the refund. All fees and charges for issuing refunds are charged to the recipient and if necessary will be deducted from the refund amount due.